Life would be so much easier without those other people, right? We live in a fast-paced, demanding world. Knowing how reduce the friction and frenzy is imperative. Be wise. Learn the skills and strategies that allow you to feel confident in your communication, boundary-setting, and, conflict and anger management. It is empowering–and it works everywhere, at home, work, family and community. Difficult people–annoying, irrational, picky, sneaky, back-biting, politically-motivated, credit- grabbing, small-minded people–are not difficult to identify. Learning to deal with and manage them takes insight, skills, and new approaches. Two things are essential: learn how to respond to them positively, and lean how NOT to be one of them! Conflicts and confrontations are healthy, necessary parts of life, love and relationships. Don’t sidestep them. Get these valuable skills working for you, and become part of the solution! Learn to commit pre-meditated peace! Make life easier for everyone, while getting the job done!