The media has been calling for a major disruption in HR, demanding for it to become more strategic, to solve more imminent business problems, and to step up its game or be replaced. Unfortunately, many HR professionals don't know exactly what strategic HR actually means, or how to get started. Most are so mired in operational functions that even when they catch the vision they are unable to fuel the necessary transformation. But the future of HR is now and we have to solve this strategic need now. You’ll learn how to market your value to those customers, change the perception of HR through story, partner with other internal departments, and measure and manage customer relationships. You’ll learn how to escape the operational handcuffs holding you back. You will come away armed with economic and business context to help you see your organization in a new light, a proven framework to reinvent your department, and the language and ideas of a business model. This will buy you credibility in the boardroom and with executives so that you can gain support for future initiatives.