Several years ago I asked a food server, "What motivates you to be so happy and diligent in following all the rules and procedures, I’ve observed from you?” He responded, "If I don't meet the high standards required, I'd lose my privilege to serve!" He added, "I earn my living giving customers service, and the owners let me do that in their establishment". This individual learned his work ethic trait from someone in his life; parents, teachers, coaches, etc.; he learned the job skills from his employers. An employer cannot replace or retrain a lifetime of good or bad learning and habits. Therefore, "Hire for Traits and Train for Skills". How would you like to have this level of dedication and loyalty in your organization? That is what this session is going to help you accomplish! If successful in this effort, you will differentiate yourself, your operation, and your profit margins from the competition. If you want to be a catalyst, igniting your team to achieve their maximum capability, this session will help.