The Critical Role of Human Resources in
Crisis Management & Preparedness
presented by Susan Bowman
& Paul Turgeon
In today’s unpredictable world, organizations must be prepared for any crisis—be it a natural disaster, technological breach, or public health emergency. As the backbone of employee engagement and organizational stability, Human Resources (HR) plays a pivotal role in crisis management and preparedness.
Join us for an in-depth webinar where we will explore the essential responsibilities HR professionals must embrace to effectively navigate through times of crisis. This session will cover key HR functions such as risk assessment, crisis communication, and employee well-being support. We’ll dive into strategies for leading by example, training and drills, and ensuring compliance with legal and regulatory standards.
You will leave with a comprehensive understanding of how HR can prepare, respond, and recover from crises, helping to minimize disruption and safeguard employee morale. Learn actionable insights on creating robust crisis management plans, fostering cross-department coordination, and continuously improving your organization’s crisis response.
Key Takeaways:
- The role of HR in risk assessment, communication, and employee well-being during a crisis
- How to lead with clarity and resilience, and inspire your organization through challenging times
- Best practices for crisis management training, policy implementation, and legal compliance
- How HR can work cross-functionally to strengthen overall crisis preparedness
Susan (Moore) Bowman, SPHR, PHRca, SHRM-SCP
Sr. Human Resources Manager at RITE AID
Volunteer Board President, PIHRA
Susan Bowman, SPHR, PHRca, SHR-SCP Has held multiple Director of HR roles in Manufacturing, Sales and Distribution, Broadband Technology, Aerospace and most recently for Rite Aid as the Sr. manager responsible for the HR teams across the Supply Chair West Coast to include 4 distribution Centers and 1 Manufacturing plant (Thrifty Ice Cream). In July 2024, changing roles to a leader of people as the Accommodations Advisor for Rite Aid corporate that includes ADA accommodations, Worker’s Compensation interactive conversations and accommodations.
Paul Turgeon, Ed.D
Senior Manager, Business Continuity, Hyundai Motor North America
Paul Turgeon is an accomplished professional with extensive expertise in business continuity, emergency preparedness, and crisis leadership. In his role as Senior Manager of Business Continuity at Hyundai Motors America, he leads the design and execution of robust continuity strategies, contributes to the crisis management team, and provides strategic oversight for response and recovery operations during crises, disasters, or emergencies.
With a diverse career spanning the military, corrections, healthcare, higher education, insurance, and the automotive industry, Paul has built a reputation for excellence in emergency planning, crisis response, and leadership development. His strategic approach to program development and organizational resilience reflects his deep commitment to safeguarding operations across sectors.
Paul holds a Doctorate in Organizational Leadership, with research focusing on crisis leadership competencies and driving organizational transformation. His multidisciplinary background and academic expertise position him as a forward-thinking leader adept at navigating complex challenges, fostering organizational preparedness and empowering leaders to be well-versed in leading during uncertain times.
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