Road to CAHR20 – Crush the Call: How to Handle Calls and Virtual Meetings
CAHR20 | Presented by Jeff Hiller
Keyword(s)
CAHR20
Presentation skills and managing meetings are always training topics in high demand. There’s been a shift, though, in people asking for more help with communicating over the phone. Partly it’s how businesses have grown through expansion or acquisitions, so they are dealing with customers and suppliers far away. But it’s also a problem internally. Thinner staffing, more contract labor and people working from home are affecting things, and even companies with none of the above say they are often too busy to get together.
As companies spread out, working remotely, and doing business globally, in-person meetings are facing extinction. “Just send it to me and we’ll talk about it” is the new norm and people need to adapt. Laptops and smart phones made it hard enough to hold attention. It’s impossible when you can’t see them or read reactions. The only certainty is they’re half listening while emailing or texting, because that’s what you do on theirs. Even worse, listen to your voicemail message…that monotone zombie you recorded five times is really how you sound.
Fortunately, there are techniques for increasing verbal impact, even on multitaskers. Package information differently so people look forward to your explanation. Vary your volume and animation to be more dramatic, not manic. Know what to say to spark engagement during awkward silences or muffle pushy opinion leaders. Have fun practicing what’s preached in what’s always a loud, lively session!
Long distance meetings have become an essential skill and traditional training doesn’t apply. This session teaches more practical skills for remote engagement that have been road tested in nearly two hundred workshops.
As companies spread out, working remotely, and doing business globally, in-person meetings are facing extinction. “Just send it to me and we’ll talk about it” is the new norm and people need to adapt. Laptops and smart phones made it hard enough to hold attention. It’s impossible when you can’t see them or read reactions. The only certainty is they’re half listening while emailing or texting, because that’s what you do on theirs. Even worse, listen to your voicemail message…that monotone zombie you recorded five times is really how you sound.
Fortunately, there are techniques for increasing verbal impact, even on multitaskers. Package information differently so people look forward to your explanation. Vary your volume and animation to be more dramatic, not manic. Know what to say to spark engagement during awkward silences or muffle pushy opinion leaders. Have fun practicing what’s preached in what’s always a loud, lively session!
Long distance meetings have become an essential skill and traditional training doesn’t apply. This session teaches more practical skills for remote engagement that have been road tested in nearly two hundred workshops.
Credit Information
1.0 HR (General), 1.0 SHRM PDC
Description
Road to CAHR20 – Crush the Call: How to Handle Calls and Virtual Meetings
Presentation skills and managing meetings are always training topics in high demand. There’s been a shift, though, in people asking for more help with communicating over the phone. Partly it’s how businesses have grown through expansion or acquisitions, so they are dealing with customers and suppliers far away. But it’s also a problem internally. Thinner staffing, more contract labor and people working from home are affecting things, and even companies with none of the above say they are often too busy to get together.
As companies spread out, working remotely, and doing business globally, in-person meetings are facing extinction. “Just send it to me and we’ll talk about it” is the new norm and people need to adapt. Laptops and smart phones made it hard enough to hold attention. It’s impossible when you can’t see them or read reactions. The only certainty is they’re half listening while emailing or texting, because that’s what you do on theirs. Even worse, listen to your voicemail message…that monotone zombie you recorded five times is really how you sound.
Fortunately, there are techniques for increasing verbal impact, even on multitaskers. Package information differently so people look forward to your explanation. Vary your volume and animation to be more dramatic, not manic. Know what to say to spark engagement during awkward silences or muffle pushy opinion leaders. Have fun practicing what’s preached in what’s always a loud, lively session!
Long distance meetings have become an essential skill and traditional training doesn’t apply. This session teaches more practical skills for remote engagement that have been road tested in nearly two hundred workshops.
Jeff Hiller founded Highbar Training and is a consultant, corporate trainer and keynote speaker who has coached 12,000+ senior leaders and managers at Top 100's across virtually every industry. His high energy, interactive programs rely on personal, real world experience as marketer, sales manager and exec. Jeff was VP Account Director at $1B ad agency Leo Burnett, earning 7 EFFIE national Awards from the American Marketing Association; Houston Rockets Marketing/Creative Director; VP Marketing for Four Hands, a 3-time Inc 500 Fastest Growing company; L&D Director for JB Training Solutions.
Jeff Hiller, Founder, Highbar Training
1.0 SHRM PDC
1.0 HRCI HR (General)
Presentation skills and managing meetings are always training topics in high demand. There’s been a shift, though, in people asking for more help with communicating over the phone. Partly it’s how businesses have grown through expansion or acquisitions, so they are dealing with customers and suppliers far away. But it’s also a problem internally. Thinner staffing, more contract labor and people working from home are affecting things, and even companies with none of the above say they are often too busy to get together.
As companies spread out, working remotely, and doing business globally, in-person meetings are facing extinction. “Just send it to me and we’ll talk about it” is the new norm and people need to adapt. Laptops and smart phones made it hard enough to hold attention. It’s impossible when you can’t see them or read reactions. The only certainty is they’re half listening while emailing or texting, because that’s what you do on theirs. Even worse, listen to your voicemail message…that monotone zombie you recorded five times is really how you sound.
Fortunately, there are techniques for increasing verbal impact, even on multitaskers. Package information differently so people look forward to your explanation. Vary your volume and animation to be more dramatic, not manic. Know what to say to spark engagement during awkward silences or muffle pushy opinion leaders. Have fun practicing what’s preached in what’s always a loud, lively session!
Long distance meetings have become an essential skill and traditional training doesn’t apply. This session teaches more practical skills for remote engagement that have been road tested in nearly two hundred workshops.
About Jeff Hiller:
Jeff Hiller founded Highbar Training and is a consultant, corporate trainer and keynote speaker who has coached 12,000+ senior leaders and managers at Top 100's across virtually every industry. His high energy, interactive programs rely on personal, real world experience as marketer, sales manager and exec. Jeff was VP Account Director at $1B ad agency Leo Burnett, earning 7 EFFIE national Awards from the American Marketing Association; Houston Rockets Marketing/Creative Director; VP Marketing for Four Hands, a 3-time Inc 500 Fastest Growing company; L&D Director for JB Training Solutions. Current clients include Marriott, Phillips 66, Eli Lilly among many others and he speaks regularly for SHRM, PIHRA and ATD. Jeff graduated with honors from Dartmouth and lives in Austin, TX.
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