Conversations in the Workplace:
Mastering Difficult Conversations While Working Remotely

presented by Lorie Reichel-Howe

While the ability to work virtually has prevented business from closing and unemployment numbers from rising, working remotely presents enormous challenges. It can be difficult to build positive working relationships when working away from team members. A feeling of isolation lowers our level of trust and increases our level of conflict. At these times, communication breakdowns occur and what is said by coworkers or clients can easily be misconstrued.

How you communicate at these difficult times will determine your success as well as the success of your team. Now, more than ever before, it’s critical to respectfully dialogue about issues of concern while identifying the actions and behaviors that negatively impact you or others.

When organizations engage in safe conversations, people address issues of concern respectfully and confidently. Whether dealing with challenging team dynamics, cultural insensitivity, mismanaged expectations or good old-fashioned bad behavior, safe conversations provide people with a communication framework for uncovering and resolving hidden workplace issues. Safe conversations make it possible to build positive working relationships while fostering greater innovation, inclusion and collaboration within your organization.

In this training you will:

• Develop strategies for effectively talking, listening, and collaborating in situations where opinions differ
• Become equipped to step up and address sensitive issues such as racism, sexism, etc.
• Build more productive working relationships
• Increase employee performance and team productivity
• Create a workplace culture in which teams love to work